Terms & Conditions

1 Acceptance of Terms

By accessing and using the Pick and Drop website (pickanddrop.bd) and submitting any booking request, you confirm that you have read, understood, and agreed to be bound by these Terms & Conditions.

We reserve the right to update or change these terms at any time. Continued use of our services after changes means you accept the new terms.

2 Our Services

Pick and Drop provides the following travel services:

• Air Ticketing: Domestic and international flight bookings
• Hotel Booking: Accommodation reservations worldwide
• Tour Packages: Pre-planned and customized holiday packages
• Visa Assistance: Guidance and document support for visa applications

We act as a travel agent and facilitate bookings on behalf of airlines, hotels, and tour operators. Final confirmation is subject to availability.

3 Booking & Payment

• All bookings are subject to availability and confirmation from our team
• A booking is only confirmed after full or agreed partial payment is received
• Prices quoted are subject to change until payment is completed
• Payment must be made through agreed methods (bank transfer, mobile banking, or cash)
• We will send you a written confirmation via email once booking is finalized

4 Cancellation & Refund Policy

• Cancellations must be requested in writing via email to pickanddrop@gmail.com
• More than 30 days before travel: Full refund minus service fee
• 15–30 days before travel: 50% refund
• Less than 15 days before travel: No refund
• Airline ticket refunds are subject to the airline’s own cancellation policy
• Visa fees are non-refundable once submitted

5 Visa & Travel Documents

Pick and Drop provides visa assistance and guidance only. We do not guarantee visa approval.

• Final visa decisions are made by the respective embassy or consulate
• Clients are responsible for ensuring their passport is valid for at least 6 months
• We are not liable for visa rejections or delays
• Clients must ensure all travel documents are correct before departure

6 Limitation of Liability

Pick and Drop shall not be held liable for:

• Flight delays, cancellations, or changes by the airline
• Hotel overbooking or changes in accommodation standards
• Loss, theft, or damage to personal belongings during travel
• Medical emergencies or accidents during the trip
• Force majeure events (natural disasters, pandemics, political unrest)

7 User Responsibilities

• Provide accurate and complete personal information when making a booking
• Ensure your passport and travel documents are valid
• Arrive at the airport/hotel on time as per booking confirmation
• Inform us immediately of any changes to your travel plans
• Do not use our services for any unlawful purpose

8 Intellectual Property

All content on the Pick and Drop website including logo, images, text, and design is the property of Pick and Drop. You may not copy, reproduce, or use any content without our written permission.

9 Governing Law

These Terms & Conditions are governed by the laws of Bangladesh. Any disputes shall be resolved under the jurisdiction of the courts of Dhaka, Bangladesh.

10 Contact Us

• Company: Pick and Drop
• Email: pickanddrop@gmail.com
• Phone: +880 1700000000
• Address: Dakhinkhan, Dhaka, Bangladesh